Privacy Policy

Digital Privacy and Data Collection Notice

Our website contains data collection and similar technologies that we use to personalize content, provide various site features, to understand how people use and navigate our sites and to make our pages and products more secure. We also share information about your use of our site with our security and analytic partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services on other sites or with their other partners, as subject to their privacy policies or their agreements with use.

Data collection systems are designed to transfer a small amount of data to your browser by servers within a domain. That data is only read by designated servers within that domain. It functions as a device’s (as opposed to a person’s) identification card and enables us to improve the user experience by securely maintaining preferences and making the experience more efficient.

TPM, its employees and partners, are aware of our privacy policy. Customer information is made available only to selected employees and partners who need to have access to it in order to complete your order and are aware of and have agreed to abide by our privacy policy.

Most internet browsers are set up to accept these data collection systems (Cookies) automatically. Most browsers and mobile devices offer their own settings to manage cookies. You can also delete cookies. However, some site functions may not perform optimally and impact your user experience.

Please see below the policies put in place by Texas Precious Metals and Texmetals.com:

Information collected
During the use of the platform, depending on the service used or the information needed to begin providing services, we may collect personal information about yourself. Without this information we would not be able to perform any services.
1. Identification Information. This may include such types of information as: a government issued identification card, government issued passport, social security card. Information from these cards will be used to establish account services.
2. Payment Information. In order to purchase our products, payment information such as a bank account, credit card, debit card, ach payment, wire transfer may be collected by our website and stored in accordance with applicable laws and procedures.
3. Additional volunteered information. There are several other forms of identification, to include biometric identification, facial recognition derived from photographs that may be used for identification purposes when assigning and maintaining your account with TPM through the Texmetals.com website.
4. Information collected while services are in use. By using the Texmetals.com website to interact with your account, information may be collected to improve systems or provide verification of proper account holder use. This information includes geolocation information, usage information, device information, and cookies as described in the preamble.
5. Third party information collection:
  1. Certain Third party information may be used in connection with other services: If we integrate other third party systems in order to provide the best services, TPM may share the collection information outlined in this section to best integrate these services. TPM will work with these providers in order to ensure the same level of protection provided by TPM is being used by the same provider of these integrated services. TPM will also provide links and access to these integrated services privacy policies, as listed directly below:
Information usage by TPM
1. We will use the information collected in the following manner:
  1. Processing customer account requests
  2. Perform analytics, system maintenance, conducting of research
  3. Develop and improve our products and services
  4. Provide customer service training
  5. Send private messages to customers, updates, security alerts, and account notifications
  6. Process, handle, or asses any claims or similar claims that may arise from the interaction with your customer account
  7. Determine your country of residence based on automated review of your account information and your interactions with the TPM platform through the Texmetals.com website
  8. Enable your use of our products and services.
2. Security usage
  1. We may use the information collected to:
    1. Stay consistent with our privacy policies along with our terms and conditions stated in our account holder agreement.
    2. Detect, prevent, assess, and address fraud and security risks
    3. Verify or authenticate information provided by you, including identify information.
    4. Conduct checks against databases and other information sources for identification validation
    5. Comply with our legal obligations, including responding to legal requests, prevention of identity theft or fraud, protection of our rights
    6. Enforcing our agreements with third parties as described in Section 1.5
Disclosure and Information Sharing with Others:
1. Use of customer information with third party providers: We may share your information with corporate affiliates (who improve the platform, payment services, and affiliate services) or service providers. Examples of these affiliates or service providers include but are not limited to: third party applications, integrated member service, partner website, processing a customer claim, integrated payment system. This is to improve to user experience and optimize the TPM platform.
2. Compliance with Law and Protection of our rights. By using our service, consent is given but may be revoked through written request not provide such information
  1. Disclosure. We may disclose your information to courts, law enforcement, government or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: i) comply with our legal obligations (ii) comply with a valid legal request, such as a subpoena or court order, to respond to claims asserted against TPM or through the Texmetals.com website, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our account holders to legal or regulatory liability; (iv) enforce and administer our account holder agreements with our customers, including the Account Holder Agreement; (v) respond to requests for or in connection with current or prospective legal claims or legal proceedings concerning TPM and/or third parties, in accordance with applicable law, or (vi) protect the rights, property or personal safety of TPM, its employees, and its customers.
  2. Tax Authorities. Where legally required or permissible according to applicable law, we may disclose customer accounts to relevant tax authorities or government agencies, depending on where you are based, for the purposes of the tax authorities’ determination of proper compliance with relevant tax obligations.
Your Rights
You can exercise any of the rights described in this section consistent with applicable law. You may contact our customer concierge team regarding this data subject rights request and how to submit a request. We may ask you to verify your identity and request before taking further action on your request.
1. Managing your Information. You can access and update some of your personal information through your Account settings. It is your responsibility to keep this information accurate and current throughout your use of our services.
2. Access. In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider, where technically feasible.
3. Erasure. In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:
  1. We may retain your personal information as necessary for legitimate business interest, such as prevention of money laundering, fraud detection, and enhancing safety for our customers.
  2. We may retain and use your personal information to the extent necessary to comply with our legal, tax, reporting, and auditing obligations.
  3. Residual copies of your personal information may not be removed from our backup systems for a limited period of time.
Security.
1. While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.
Changes To this Policy
1. TPM reserves the right to modify this Privacy Policy at any time in accordance with applicable law. Revisions to this policy will be updated to this website and notice will be provided through an updated link on the TPM main webpage allowing customers to see the updated policies. This notice will be provided at least twenty-four hours prior to update and the notice will remain on the homepage for up to seven (7) days after the update has occurred.